Frequently Asked Questions:
Delivery throughout Lithuania is free of charge. Items can be delivered to your home via an LP Express courier or to LP Express parcel lockers. Home deliveries take 2–3 business days (Monday to Friday), and deliveries to parcel lockers take 1–2 days (Monday to Saturday). You can also collect your order at Aukso Sala physical stores in Vilnius, Kaunas, or Klaipėda. Before coming to pick up your order, you must wait for an email confirmation that the item is ready for collection. Products purchased on auksosala.lt are also delivered worldwide via DPD or DHL couriers.
Jewelry purchased online can be returned within 14 days from the date of receipt. Non-defective items can be returned by sending them via a parcel locker to the LP Express parcel locker at Vilnius Akropolis (Ozo g. 25), or by bringing them to any Aukso Sala store in Vilnius, Kaunas, or Klaipėda. Refunds are issued within 3 business days using the same payment method as the original payment. If you bring the item to a store, you will receive an email confirming the return—this serves as your guarantee that the item has been delivered to the store and that the refund will be transferred to your account. Non-defective items are returned at the customer’s expense. All returned items must be undamaged and must include the original, uncut tags and certificates (if applicable). If COD payment was selected, the COD fee will not be refunded. If the item contains gemstones and the certificate has been cut, the customer must, at their own expense, deliver the item to the Lithuanian Assay Office and repeat the gemstone examination.
Yes. Once the order is shipped, all customers receive an email with a tracking number and a link where they can follow the shipment’s progress.
All orders placed on auksosala.lt reach customers packaged in special jewelry boxes. We do not provide additional services such as greeting cards or extra decorations (ribbons, etc.).
Yes, auksosala.lt offers worldwide delivery via DPD or DHL couriers.
Yes. Once the parcel reaches the UK or another non-EU country, you will need to pay customs duty and VAT. When the parcel arrives in the recipient’s country, customs brokers will contact you.
Orders placed before 4:00 PM are shipped the same day; orders placed later may be shipped on the next business day.
Yes, all auksosala.lt shipments are insured, and auksosala.lt is responsible for the shipment until it reaches the recipient. If a parcel is lost, auksosala.lt files a claim with the delivery company and refunds the buyer. When returning items, the buyer is responsible for the shipment.
Shipping throughout Lithuania is free when choosing LP Express courier delivery.
DPD courier rates:|
EUROPE - 30.00 EUR
DHL courier rates:
LITHUANIA - 31.47 EUR
AFRICA - 50.00 EUR
ASIA - 50.00 EUR
CENTRAL AMERICA - 50.00 EUR
EUROPE - 40.00 EUR
EUROPE (NON-EU) - 40.00 EUR
NORTH AMERICA - 50.00 EUR
OCEANIA - 50.00 EUR
SOUTH AMERICA - 50.00 EUR
No. If custom wedding rings, an engagement ring, etc. were ordered, returns are not possible for such specially made-to-order products.
No. If the tag has been cut off or lost, auksosala.lt reserves the right to refuse a return.
Ordering on auksosala.lt is safe and easy. After selecting a product, click “ADD TO CART”, then you can continue shopping or proceed directly to checkout. In the cart summary, under “COUPONS”, you can enter a discount code or a gift voucher number (if you have one). Then you can choose guest checkout or create an account. After choosing one of these options, fill in the required fields marked with an asterisk and click “SAVE”. Next, select a delivery method, tick the box confirming you have read and agree to the purchase terms, and then choose the most convenient payment method. If you want delivery to a parcel locker, you do not need to enter an exact address when filling in your personal details—only your name, surname, and phone number are required, because you will receive the pickup code by SMS. On the invoice, you will see the address you entered as the delivery address, but please ignore this, as the parcel will be delivered according to the carrier information you selected.
You can pay via online banking, Apple Pay or Google Pay wallet, or by credit/debit card. Payments are initiated by Neopay. You can also pay in three equal instalments using Neopay3 or apply for financing with Neopay PayForYou. You may also pay for your order in cash/by card to the LP Express courier, or by card before collecting your parcel at a parcel locker. A COD fee applies: 2.42 EUR when paying the courier, and 1.5% of the cart total when paying at an LP Express parcel locker. The COD fee at Omniva terminals is 0.50% of the cart total + 1.30 EUR. You can also pay at Aukso Sala physical stores if you choose in-store pickup as the delivery method.
For availability of a specific item, please contact us by phone +370 609 72 236, by email at info@auksosala.lt, or leave a message in the chat box at the bottom right of the website.
For all repair-related questions, please contact us by phone +370 609 72 236, by email at info@auksosala.lt, or leave a message in the chat box at the bottom right of the website. We handle each case individually. How to choose the right ring size: here.
Yes, it is completely safe. auksosala.lt does not collect any payment information, and secure encryption is used when receiving and sending customer data on the server. To request deletion of your personal data under GDPR, please email info@auksosala.lt and we will delete the data you provided during your purchase.
For any questions, you can contact us by phone +370 609 72 236, by email at info@auksosala.lt, or leave a message in the chat box at the bottom right of the website.
Yes. As your delivery method, you can choose the specified Aukso Sala stores in the Akropolis shopping centers in Vilnius, Kaunas, or Klaipėda, as well as the Ozas shopping center in Vilnius. You can pay immediately or when collecting your order in-store. In the latter case, the items will be reserved for three days; after that, the order will be cancelled. Please wait for an email confirmation that your items are ready for pickup, as items may be shipped from another store if they are not available at the selected location. If you would like to pick up the item the same day, please contact us by phone +370 609 72 236, by email at info@auksosala.lt, or leave a message in the chat box at the bottom right of the website, and we will inform you as soon as possible which store has the item and whether same-day pickup is possible.
Yes, prices on auksosala.lt may be changed without prior notice. Once an order is placed, the price does not change.
No, prices on auksosala.lt are lower than in physical stores. Please note that items cannot be purchased in physical stores with the online discount without placing an order online. After placing an order, the item is reserved at the online store price.
No. All jewelry items purchased online are packaged in jewelry boxes free of charge. If you want different boxes, you can buy them at any Aukso Sala physical store.
Yes, you can find international ring sizes in this article and convert them to the sizes used in Lithuania.
We are a family business that passes down jewelry-making secrets from generation to generation, and we strive to offer customers unique, high-quality jewelry. With simple, basic care, you can help preserve and protect your jewelry for many years. Over time, jewelry can become a family heirloom passed down through generations, but it must be cared for properly. Dust, pollution, and everyday wear can cause diamonds and other precious and semi-precious stones to lose their sparkle. The surfaces of gold, silver, and brass items can also accumulate dirt and lose their shine. Earrings worn for a long time may break at the clasp if you sleep or bathe with them on, and stone settings may loosen, causing stones to fall out.
auksosala.lt offers only 925 sterling silver items; in many cases, silver jewelry is rhodium-plated, which provides even more shine. Silver is a precious metal and occasionally requires professional cleaning. Silver tends to oxidize, meaning items may blacken over time. Silver jewelry is affected by air and light, so when not worn, it is recommended to store it in the dark, in jewelry boxes. Silver is also not resistant to perfumes and household chemicals, so when doing housework, cooking, or bathing, it is recommended not to wear jewelry, as items may get scratched. Non-rhodium-plated silver items may yellow over time, so in both cases we recommend taking the items to a jeweler for ultrasonic cleaning and polishing. You can also purchase cleaning cloths at any jewelry store and clean silver jewelry at home. Silver is especially affected by salty liquids, so sometimes a reaction with the body (especially sweat) is possible. In such cases, black marks may remain on the skin as the jewelry begins to tarnish. If you purchased intentionally oxidized silver jewelry, avoid cleaning it too much, as you may rub off the intentionally darkened areas.
Gold jewelry should be cleaned with non-abrasive cleaners. Always check that stones are secure and that clasps are not damaged. Protect gold jewelry from household chemicals and perfumes, as contact may change the color of the gold and may cause cracking. Gold is a soft metal, so it may get scratched over time.
Jewelry with gemstones requires special care. Avoid contact with sharp or angular surfaces. Even diamonds can chip if dropped onto any surface at a certain angle. Most stones—including amethyst, emerald, ruby, opal, pearls, tanzanite, tourmaline, zultanite, etc.—are very delicate and can be easily damaged. Enamel can also be damaged if caught on something. Stones can scratch other stones, so jewelry should be stored separately. Extreme temperature changes, perfumes, cosmetics, ultrasonic baths, and household chemicals can also damage gemstone jewelry. To clean diamonds, use a gentle solution made of six parts water and one part ammonia and apply it with a very soft brush. Pearls worn often should be professionally cleaned once a year. Between professional cleanings, you can gently wipe pearls with a damp cloth. More information about jewelry care can be found here.
Store silver jewelry in a dry place. If you wear the item often, keep it as dark as possible and protect it from excessive light and air. The material of jewelry boxes helps protect items from tarnishing. If you live in a humid climate or room, be sure to add a moisture-absorbing pouch with crystals into the box. Avoid contact with rubber products. Sulfur found in rubber products causes silver tarnishing and corrosion. Read more about silver here.
Oxidized silver items are intentionally darkened to create an antique look. Due to this special darkening, their care differs from regular silver items. Avoid silver polishing products, as they will remove the darkening from the item. Clean blackened/oxidized items with a dry, clean cloth to avoid scratching. Clean darkened silver only when necessary.
If your jewelry item breaks, please contact us by email at info@auksosala.lt and attach a photo of the item and the tag (both sides). We handle each case individually and aim to find a solution. All claims are reviewed in accordance with the law within 14 calendar days.
It is recommended to take jewelry to a professional at least once a year. Frequently worn jewelry should be cleaned every few months—especially engagement rings with diamonds.
Silver items are polished to restore their shine. Polishing should be done only a few times throughout the life of the piece, because polishing removes a small layer of metal.
It is very important to store unworn jewelry correctly while traveling, carrying it in a handbag, or storing it at home. Jewelry should be kept in jewelry boxes, protected from moisture and light, and you should not store two or more pieces in the same box, as they can scratch each other and chains can tangle. Frequently worn items should be kept in special jewelry boxes with separate compartments for each piece, made of materials that help prevent tarnishing. Jewelry must be protected from contact with air and light. When traveling, it is important to keep jewelry organized and safe. If traveling with several pieces, place them in separate compartments to prevent damage and tangling. Make sure jewelry is not stored together with clothing, as jewelry can damage clothes and vice versa. It is recommended to wear valuable jewelry on your person, as luggage can get lost during travel.
It is recommended to protect most jewelry from contact with water, as there is a risk of minor damage. Jewelry should always be removed when doing housework, using household chemicals, cooking, exercising, doing garden work, showering or bathing, swimming in pools, lakes, etc., and when using body lotions/creams, hair products, perfumes, and other cosmetics.
auksosala.lt offers only 925 sterling silver items; in many cases, silver jewelry is rhodium-plated, which provides even more shine. Silver is a precious metal and occasionally requires professional cleaning. Silver tends to oxidize, meaning items may blacken over time. Silver jewelry is affected by air and light, so when not worn, it is recommended to store it in the dark, in jewelry boxes. Silver is also not resistant to perfumes and household chemicals, so when doing housework, cooking, or bathing, it is recommended not to wear jewelry, as items may get scratched. Non-rhodium-plated silver items may yellow over time, so in both cases we recommend taking the items to a jeweler for ultrasonic cleaning and polishing. You can also purchase cleaning cloths at any jewelry store and clean silver jewelry at home. Silver is especially affected by salty liquids, so sometimes a reaction with the body (especially sweat) is possible. In such cases, black marks may remain on the skin as the jewelry begins to tarnish. If you purchased intentionally oxidized silver jewelry, avoid cleaning it too much, as you may rub off the intentionally darkened areas.
Dust, pollution, and everyday wear affect diamonds and other precious stones—they can lose their brilliance and become covered with a dull film. We recommend taking diamond jewelry to a professional jeweler once a year for professional cleaning. Between professional cleanings, we recommend purchasing a non-abrasive cleaner intended for diamonds and caring for them at home.
Jewelry with stones requires special care. Avoid contact with sharp, angular surfaces. Even diamonds can chip if dropped onto any surface at a certain angle. Most stones—including amethyst, emerald, ruby, opal, pearls, tanzanite, tourmaline, zultanite, etc.—are very delicate and can be easily damaged. Enamel can also be damaged if caught on something. Stones can scratch other stones, so jewelry should be stored separately. Extreme temperature changes, perfumes, cosmetics, ultrasonic baths, and household chemicals can also damage gemstone jewelry. To clean diamonds, use a gentle solution made of six parts water and one part ammonia and apply it with a very soft brush. Pearls worn often should be professionally cleaned once a year. Between professional cleanings, you can gently wipe pearls with a damp cloth.
Cultured pearls with a thick nacre layer will adorn you for many years if cared for properly. Cultured pearls should be protected from perfumes, cosmetics, sweat, and dirt. You can gently wipe pearls with a slightly damp cloth. Pearls sold on auksosala.lt are strung on silk thread with knots between the pearls. Over time, silk stretches, weakens, and becomes dirty. If you wear pearl necklaces very often, we recommend cleaning pearls annually and having them restrung by a professional.
If your chain breaks, please contact us by email at info@auksosala.lt and attach a photo of the item and the tag (both sides). We handle each case individually and aim to find a solution. All claims are reviewed in accordance with the law within 14 calendar days.
For all repair-related questions, please contact us by phone +370 609 72 236, by email at info@auksosala.lt, or leave a message in the chat box at the bottom right of the website. We handle each case individually.
We do not sell single earrings or cufflinks separately, but we can help you find the same model. Please contact us by phone +370 609 72 236, by email at info@auksosala.lt, or leave a message in the chat box at the bottom right of the website.
Gold jewelry should be cleaned with non-abrasive cleaners. Always check that stones are secure and that clasps are not damaged. Protect gold jewelry from household chemicals and perfumes, as contact may change the color of the gold and may cause cracking. Gold is a soft metal, so it can get scratched over time—if that happens, take the item to a professional for polishing.
Gold items may darken and get scratched over time. To preserve the shine of gold jewelry, avoid contact with household chemicals, as they can instantly change the color of gold and may cause cracking. Gold jewelry should also be removed when doing household and garden work, showering or bathing, swimming in a pool, lake, or other body of water, using lotions, creams, perfumes, and other cosmetics, exercising, and cooking.
Scratches can only be removed by polishing. On the other hand, the patina formed from scratches over time can add a unique charm to jewelry, reflecting the life of the piece. Polishing removes a small amount of metal, so it is recommended to do it only a few times over the lifetime of the jewelry.
We recommend entrusting polishing only to a professional. Please contact your jeweler, who will take care of your gold item.
Rose gold alloys contain copper, which under certain conditions can leave residue—i.e., the metal reacts with sweat and fatty acids in the skin, which promotes corrosion and leaves marks on the skin. Marks may also appear from other gold colors if you do not remove jewelry when bathing, using body creams, shower gel, and other perfumery products. In such cases, the precious metal wears off on the skin and leaves metal particles. The metal also wears and reacts with natural body oils and other bodily fluids.
Auksosala.lt offers only 925 sterling silver jewelry. In many cases, silver jewelry is rhodium-plated, which provides additional shine. Silver is a precious metal and from time to time requires professional cleaning. Silver tends to oxidize, meaning that over time the jewelry may darken. Silver items are affected by air and light, therefore when not worn, it is recommended to store them in dark places, such as jewelry boxes. Silver is also not resistant to perfumes and household chemicals, so it is recommended not to wear jewelry while doing household chores, cooking, or bathing, as the items may become scratched. Non-rhodium-plated silver items may turn yellow over time, therefore in both cases we recommend taking the jewelry to a jeweler for ultrasonic cleaning and polishing. You can also purchase cleaning cloths at any jewelry store and clean your silver jewelry at home. Silver is particularly affected by salty liquids, so sometimes it may react with the body, especially with sweat. In such cases, black marks may appear on the skin as the jewelry itself begins to tarnish. If you have purchased intentionally oxidized silver jewelry, avoid cleaning it too much, as you may rub off the intentionally darkened areas.
For cleaning products, please contact Aukso Sala physical stores, as their quantity is limited. Various cleaning products can also be purchased in many specialized jewelry stores.
At the moment, we do not provide engraving services, but we can always recommend companies that specialize in engraving precious metal jewelry.
The more you know, the better you can distinguish an ordinary stone from an exceptional one. We are always ready to share with you our nearly 30 years of experience. When visiting Aukso Sala physical stores, you will be assisted by professional consultants who will help you choose the diamond jewelry that best meets your expectations. We are also always ready to consult you remotely. Learn more about diamonds here.
The 4C system consists of color, clarity, cut, and carat weight. It is a globally recognized standard for evaluating diamond quality. Diamond quality depends on all four characteristics, but we believe that the most important factor is cut. Among all four Cs, cut most strongly determines how brilliantly a diamond will sparkle in light. A poorly cut diamond will not shine, even if its color and clarity are of high grade. Learn more about the 4C system here.
Yes, all products with diamonds and precious stones sold by auksosala.lt are hallmarked and certified by the Lithuanian or Latvian Assay Offices. The certificate confirms the authenticity of the diamonds and indicates their weight, color, clarity, and cut.